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Tips for reducing BES administration stress

StressA reader just let us know about a Zenprise report they were going over, which included some crazy numbers about e-mail and stress in the workplace.

The survey found that 36% of respondents indicated that their job is ‘stressful’ or ‘extremely stressful’. However, when email is down, 74% of respondents indicated that their job is ‘stressful’ or ‘extremely stressful’. Only air traffic controllers and police officers were viewed as having jobs more stressful than that of an IT administator whose email system is down!

Wow. Respect to the IT admins out there who are dealing with stress levels comparable to that of cops. The report had a few pointers that might help keep that blood pressure down, like “be ready to assemble a cross-functional SWAT team to quickly resolve BlackBerry issues” and “consistently monitor & audit your Active Directory infrastructure”.

Thanks, Chris!

5 tips to ensure a healthy BES environment:

1. Ensure you have enough Exchange server capacity
Every BlackBerry user added to your environment can generate a fair amount of load on your Exchange server. An Exchange server that is overburdened with users and doesn’t have enough capacity will cause availability problems for BES

2. Whenever possible, co-locate your BES server and Exchange server in the same geographic location
There is a fair amount of network traffic between your BES & Exchange servers. Co-locating your servers reduces risk of outages attributed to slow/unavailable network connections

3. Consistently monitor & audit your Active Directory infrastructure
Changes made to permissions within Active Directory can cause users to no longer be able to send/receive emails.

4. Judiciously apply patches on the Exchange server as these patches can break BES
The BES server requires the same version of files that can be found on the Exchange server. Patches applied to Exchange that update file versions will cause problems with BlackBerry

5. Monitor your end to end BlackBerry infrastructure
Set up a monitoring system to detect carrier-related outages or outages with the RIM network. This allows you to quickly identify whether the problem is in your infrastructure or outside your infrastructure.

Top Tips for Fast Recovery of BlackBerry issues:

1. Isolate the scope of the problem
It’s important to quickly identify whether the problem is impacting a single user on a given BES server, multiple users on a BES server, all users on a BES server, all users across all BES servers. Knowing the scope of the problem helps focus the troubleshooting steps taken.

2. Develop an early warning system of common problems
Proactively monitor a variety of performance and fault indicators across the BlackBerry infrastructure. Performance often degrades over a period of time before a full blown outage occurs. Proactively identifying these performance degradations as they occur ensures IT can quickly resolve issues before users are impacted.

3. Be ready to assemble a cross-functional SWAT team to quickly resolve BlackBerry issues
More often than not, the root cause of BlackBerry issues is somewhere outside the BlackBerry server. Develop formal process to assemble cross-functional support teams for any BlackBerry outages to ensure problems are quickly isolated and resolved. Team members should include representatives from BlackBerry, Exchange, and network teams at a minimum, ideally should also include representatives from the Active Directory & security teams.


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SpinVox partners with Rogers for textified voicemail

SpinVoxIf you tuned in to our WES podcasts, you might remember the name SpinVox, purveyors of some fine voice-to-text software. Today, Rogers announced that SpinVox’s services would be available to subscribers, notably transcribing inbound voicemail into SMS messages. Part of the reason for Rogers’ support of SpinVox in particular is the multilingual support. Here in Ottawa, it’s bilingual central and easy to see how including French language support is a good business move.


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Palm Centro coming to Sprint

Palm CentroGizmodo’s procured a press shot of Palm’s upcoming device, the Centro, and given a few extra details, Palm may be working its way where RIM’s presence is negligible. The Centro will be geared towards the youth bracket, with a pricetag to match: $99. Sprint will have an exclusive deal for 90 days before other carriers will start seeing it. EVDO speeds plus touchscreen and a full QWERTY keypad make for a decent package at that price. The picture also has MSN, Yahoo! and AOL IM clients all in tabbed view, which is another step in the right direction for capturing a younger market. Is the Centro something that a BlackBerry-toting dad would get for his kid over, say, a Sidekick iD?


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New Sprint ads for the discriminating multibillionaire

$10.5 million is small potatoes for the service of a BlackBerry 8830, plus the limited-time private island offer is a nice extra. Well, says Sprint. YouTube’s down right now, but for whenever it gets back up…


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OS 4.3 screenshots sighted with media player upgrades

Screen 3Over on the BlackBerry Forums some screenshots of OS 4.3 on a BlackBerry 8300 have surfaced. As noted by BGR, one of the bigger changes is voice notes getting folded in to the media player, along with an added playlist function. The messaging side of things got a bit of a graphical tweak, but nothing especially exciting beyond that. The OS still isn’t out yet, so more features may still be included before release.

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Sprint’s BlackBerry Pearl 2 aimed for Thanksgiving?

TurkeyThe release date for the Sprint’s BlackBerry Pearl 2 has been narrowed down even further, since BGR has it on good word that it will be out by November, but supposedly lacking in Wi-Fi. As far as I could tell, the Wi-Fi was what made the Pearl 2 – maybe it’s another device with the Pearl form factor? Maybe Sprint is disabling the feature so they can charge for it… who knows until it comes out. As an addendum, they also heard of a CDMA Curve coming out in the first quarter of ‘08.


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Interview: Tele Atlas talks GPS, LBS, and their Innovator Series

BlackBerry MapsI have a confession to make: although I’m really interested in the future of GPS, and I excitedly follow all the latest news in LBS, I have yet to really incorporate it into my life. The reason? I haven’t (yet) seen an LBS application that makes so much sense for my lifestyle that I’d be stupid not to use it. That’s why BlackBerry Cool has been so intrigued by Tele Atlas’ Maps in Apps developer contest (officially announced earlier this week), which almost seems specifically designed to make me happy by helping to create the LBS application I always hoped to want. We had the very awesome opportunity last week to talk to Tele Atlas’ Darrin Wilkey about GPS, their Innovator Series, and what RIM is doing to help grow LBS.

BBCool: So what’s the big deal about GPS and LBS?

Darrin Wilkey: When you look at mapping, it’s really become a part of our everyday lives. Think about how many new cars have navigation systems. There’s been incredible growth in the personal navigation device market. Think about how ubiquitous maps are with the Internet. It’s really a part of our overall lifestyle and the way we get things done. An interesting thing is that from an install base perspective; some analysts are estimating that by 2010 there will be 30 million in-vehicle navigation systems in use, and the personal navigation market could get up to 100 million.

BBCool: Wow, that’s, over 3 times the population of Canada.

Darrin WilkeyDarrin Wilkey: (laughs) Well, this global, certainly. Maps are getting increasingly portable, and the infrastructure is finally being put in place to make wireless mapping and all the associated services broadly available. You look at things like increasing processing power in devices, more network bandwidth, smaller form factors for chips and even the devices themselves, the E911 mandates that are driving a lot of this GPS integration. The great thing is that handset manufacturers are really starting to make mapping the standard application on devices, and BlackBerry kind of lead the industry in that regard with BlackBerry Maps. Since then, Nokia, Sony Ericsson and others have started using Tele Atlas Maps in their devices. Then we start thinking about the infrastructure and the sheer numbers… we’ve already hit 3 billion mobile devices in the marketplace.

BBCool: So then what value do you think LBS applications bring to the mobile user?

Darrin Wilkey: If you think about how much mapping is used today, more people have phones than they have computers. Some analysts say that by 2010, 250 million devices will be GPS-enabled, with upwards of 150 million LBS users. So, when you start thinking about how location can enhance a user’s experience, not only is it “Where am I?” and “What’s around me?” and “How do I get there?”, which is where we are today with the LBS mobile experience, but map content is going to be increasingly transferable between devices. The idea of user-created content is going to be huge. Even things as simple as location-enhanced shopping… “Where am I? I need to purchase this product. Where is it? What store has it in inventory? How long does it take me to get there?”

BBCool: I’ve been kind of interested in location-based integration in social networking. Say, on your LiveJournal blog or MySpace page, when you’re talking about happened on your day, you’re pulling in Google Maps information tracking where you went. The post itself could be the map tagged with text… “When I was to this store I saw this friend.”

Darrin Wilkey: You’re absolutely right. In fact, there’s a company out there right now called Loopt that’s launched on the Boost network, and they are a social networking application where you can do exactly that. It’s very secure, and you only let people in your network that you trust, and you can find out where they are. You can also tag comments to specific geo-referenced places. So, if you go to a really nice pub, you can say, “Hey, I’m hanging out at the pub, it’s awesome,” and you can share that information with your friends. It’s also a way of using the rating system of these locations. You bring up the good point that increasingly, content is going to be geo-referenced or geo-searchable, and not just made available from some giant corporation; it’s all the user-generated content that will help you make better decisions.

Think about something as simple as an event, and all the repercussions that a concert or large sporting event has on traffic, restaurants, parking, all the resources around that area. Location information can completely enhance a user’s experience, in getting to the concert, finding a parking spot, avoiding traffic, meeting up with friends… Even though the infrastructure is starting to get in place now, with network speeds and all the other stuff, it’s really meaningless unless the really cool applications that are continually rolling out to get customers interested in it.

(…) Read the rest of Interview: Tele Atlas talks GPS, LBS, and their Innovator Series (1,799 words)


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Review – Duckshot

Duckshot1Magmic continues to twang away on strings of nostalgia, now with their new game Duckshot. Think back long and hard to the last time you shot a pixellated duck. That’s right, you probably had a bright orange Zapper attached to a little gray box that you unloaded every time that damned dog laughed at you for running out of bullets. What kind of gun has three shots in it, anyway? Well, now that the dawn of mobile is upon us, we can be frustrated by evasive mallards while on the go.

Premise
Duckshot2The premise is fairly simple. You’re a run-of-the-mill, shotgun-toting huntsman, and you’re out to bag some game. An array of ducks continuously fly across the screen through your field of vision. Your shotgun has a certain area of affect, and will take out similar nearby ducks as the one selected when you fire. If you can hit three ducks in one go, you’ll gain a letter on your Quack meter, bumping up overall scoring. A swan will pop up and obstruct your shot from time to time, and nailing the elusive Golden Snipe takes out all the ducks on screen.

Control

Duckshot4You change your target using the scrollball (or wheel, or keypad, as the case may be), making your gun float towards it, and eventually lock on. The delay in itself poses a bit of a challenge in that you need to time your target changes so that they reach what you’re aiming for quickly enough; if you try for something at the other end of the screen, by the time you lock on, juicy nearby targets may be out of range. I see the necessity of auto-locking for making the game accessible on multiple devices, but at some point, a free-aim shooter using the scrollball would make for something a little more fast-paced.

(…) Read the rest of Review – Duckshot (228 words)


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Weekly Contest: Write an open letter to RIM

Impatica ShowMateWe’ve really got to give props to the Engadget boys for their open letter to Palm. For a company that’s clearly having trouble, sometimes tough love is the only way out of the rut. It was even enough to warrant immediate response from Palm’s CEO. Now, given that RIM’s doing a hell of a lot better than Palm right now, a little constructive criticism never hurt, right? (Well, minus the bruised ego, the sense of hopelessness, the awkward re-adapting to new standards, the inevitable failing to meet them, and the tenuous reassessment which generally results in doing the whole damn thing over again).

Given RIM’s position, maybe some praise is in order, too. After all, if it ain’t broke, don’t fix it. So, BBCool readers, this week we ask: what’s in your open letter to RIM? Praise? Hate? What’s in Engadget’s letter that you would include? What could be left out? Feel free to either write the letter out in full, or just give the bullet points. Instead of the usual Bplay goodies for the best comment, this week we’re giving away our Impatica ShowMate, worth a whooping $249.99. Take a look at our review to see if it’s something you would get some use out of.

Here’s the clincher, guys. We know folks at RIM read the site. If you have a legitimate beef with BlackBerrys, odds of it getting heard are pretty high. As for you lurking RIM employees, maybe you’ve got something to say to the boss that isn’t quite working its way through the pipes. Now is your chance to don some anonymity and voice off on what needs to change internally or externally.

LAST WEEK’S WINNER, and only entrant, is Steven Low, who offered an insightful approach that involved RIM balancing their masters a bit better, and giving more attention to consumers. We’ll be in touch with you soon to get you three games from Bplay.


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